Frequently Asked Questions
Is the Baby Borough Change & Go Mat waterproof & easy to wipe clean?
Yes - the mat is designed with easy cleaning in mind. The surface can be wiped down after use, making it quick to freshen up between changes and helping you keep things clean, hygienic, and ready for next time.
How small does the Baby Borough Change & Go Mat fold down for travel?
The mat folds down into a compact, travel-friendly size that fits easily into most nappy bags, prams, or the car. It’s lightweight and simple to carry, so you can keep it with you without adding bulk.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use the Baby Borough Change & Go Mat on public change tables & other surfaces?
Yes - it’s made to create a clean, comfortable barrier between your baby and public or shared surfaces. It’s perfect for change tables, benches, car seats (when stationary), or any flat surface where you need a quick changing space.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact Us' page, or by emailing us directly at babyborough@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.